Where To Base My Business – Start-Up Well Series for Entrepreneurs

Embarking on a new business venture can be exciting and yet overwhelming. There are so many things to do, that simply deciding where to put your focus and spend your time can be difficult to manage. In this article, we will tackle one of the early considerations for most new entrepreneurs: where should you base … Read more Where To Base My Business – Start-Up Well Series for Entrepreneurs

Reducing Customer Attrition – A Strategy that Works

All businesses strive to achieve what is defined as “Customer Success”. To understand this topic, we must first address what Customer Success is and what it is not. Customer Success is not customer service or customer support.   Customer service/support roles are in place to merely react to a client’s immediate issue. It is the … Read more Reducing Customer Attrition – A Strategy that Works

What Is Preventing You from Reaching That Goal?

You are constantly seeking ways to bring more value to your organization. A new product line, a new marketing campaign, or a new customer success strategy. Once you have determined the goal, the next step is to assemble a team who can put a strategy together and execute your plan. A team must be diverse to succeed. Structuring project … Read more What Is Preventing You from Reaching That Goal?

Business Process Improvement Consulting Services

We are able to quickly come up to speed on your unique business and streamline outdated processes. Our methods to customize BPI (Business Process Improvement) are based on your greatest return on investment. Utilizing the ExecDirect methods for business process consulting ensures that the focus is on the operational units in your organization that can … Read more Business Process Improvement Consulting Services