How well the team performs will depend on a variety of issues beyond the skill set, such as: how bought-in are they to your idea, and what is the cultural climate currently in your organization. Human beings naturally resist change but reinventing your business strategies and improving systems and performance are necessary for business success.Read More…
You are constantly seeking ways to bring more value to your organization. A new product line, a new marketing campaign or a customer success strategy. Once you have determined the goal, the next step is to assemble a team who can put a strategy together and execute on your plan. A team must be diverse toRead More…
Have you ever wanted to create a referral network so you did not have to spend hours cold-calling or networking to build your client base? A good referral network can dramatically drive down the cost of customer acquisition (CAC). Many think that simply profiling their prospects is the big magic bullet but understanding your targetRead More…
All businesses strive to achieve what is defined as “Customer Success” To understand this topic we must first address what Customer Success is and what it is not. Customer Success is not customer service or customer support. Customer service/support roles are in place to merely react to a client’s immediate issue. It is theRead More…